Privacy Policy

1. Information We Collect

Information You Provide Directly

When you fill out our quote request form, call us, or email us, we may collect the following information:

• Full name
• Email address
• Phone number
• Property address (for service estimation and scheduling)
• Details about the services you are requesting
• Any additional information you choose to provide in message fields

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring URL
• Date and time of your visit

This information is collected through standard web server logs and may be collected via third-party analytics tools (such as Google Analytics) to help us understand how visitors use our website.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your quote requests and inquiries
• To schedule and provide pressure washing services at your property
• To send you service confirmations, reminders, and follow-up communications
• To communicate with you about your account or services
• To improve our website content and user experience
• To analyze website traffic and usage patterns (in aggregate, anonymized form)
• To comply with legal obligations
• To prevent fraud and ensure the security of our services

We do not sell your personal information to third parties. We do not use your information for automated decision-making or profiling that produces significant legal effects.

3. How We Share Your Information

We may share your personal information in limited circumstances:

• Service providers: We may share information with trusted third-party vendors who assist us in operating our website, conducting our business, or serving you (for example, scheduling software, email providers, or payment processors). These parties are obligated to keep your information confidential.
• Legal compliance: We may disclose your information when required by law, court order, or other governmental authority.
• Business transfers: If White Rock Wash is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our website.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.

We may use Google Analytics to track and report website traffic. Google's privacy policy governs their use of data collected through these tools. You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website is served over HTTPS (encrypted connection) and we store contact information in secure systems with limited access.

However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide services to you, maintain business records, and comply with legal obligations. Contact information submitted through our quote form is typically retained for up to 3 years for business records purposes. You may request deletion of your information at any time by contacting us at info@whiterockwash.co.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Opt-out of marketing: Unsubscribe from any marketing communications at any time.
• Do Not Track: We honor Do Not Track browser signals where technically feasible.

To exercise any of these rights, please contact us at info@whiterockwash.co. We will respond to your request within 30 days.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.

9. Third-Party Links

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of every website you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last updated" date. We encourage you to review this page periodically. Your continued use of our website following the posting of changes constitutes your acceptance of those changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: